The World's Festival -- 9-12 March 2018 -- Botanic Park, Adelaide WOMADelaide

Frequently Asked Questions

Will I be able to purchase items at the bar with cash in 2018?

No - all bars at WOMADelaide 2018 will be cashless. You will have to use PayWave/PayPass/EFTPOS OR your RFID Wristband pre-loaded with credit to purchase beverages.

How do I load credit onto my wristband BEFORE the festival?

Once you have physically received your wristband, head to https://cashless.womadelaide.com.au/ to activate your wristband and top-up your account using your wristband number and a Credit/Debit Card. The online top-up portal is also accesible via the WOMADelaide mobile app.

How do I load credit onto my wristband AT the festival?

There will be Top-Up Booths at WOMADelaide 2018 for festivalgoers wishing to use cash to top-up their wristbands - see map for Top-Up Booth locations. Online top-ups can be made at any time, both prior to and during the festival.

How much credit should I put on my wristband?

The average price of beverages at WOMADelaide is around $9, so some quick maths should help you plan your expenses. Make sure to take into account extra funds you may need for children, partners or those friends that always seem to magically disappear on their round. You can use the online portal to top-up your wristband with amounts of either $20, $50 or $100. The maximum wristband credit amount is $500.

What are automatic top-ups?

The best way to enjoy cashless payment technology is to enable Automatic Top-Ups when adding credit. By enabling this feature, your account balance will automatically re-load your last top-up amount into your account when your balance drops below $10. This way you never have to worry about running low on funds or spending valuable time finding a Top-up Station before making bar purchases. 

How do I know how much credit is remaining on my wristband?

Users that have Activated their wristband can login and check their account at any time using the online portal https://cashless.womadelaide.com.au. Alternatively, users can request a balance check at any WOMADelaide bar terminal or Top-Up Booth.

How much does it cost?

There is no charge to use the cashless RFID wristband system! Please keep in mind however that following the festival, we are unable to process refunds of unused credit for amounts less than $5. Further important refund information is below.

How do I get a refund for any credit that I don’t spend at the festival?

DO NOT DISCARD YOUR WRISTBAND! You will require your wristband number to refund any unused credit after the festival. All users must visit https://cashless.womadelaide.com.au in the 2 week window between 15 – 29 March with your wristband number and bank account details to receive your refund. Please allow a further 2 weeks for payments to be processed.

PLEASE NOTE:

- We are unable to process any refunds during the festival.

- Refund of credit amounts under $5 are unable to be processed.

Can I choose to donate any left-over funds left on my wristband?

Yes! Any unused funds left unclaimed after 29 March will be donated to the WOMADelaide Foundation, a not-for-profit organisation listed on the Register of the Australian Charities and Not for Profits Commission, to support the continuing success, diversity and creative excellence of the festival! You can also nominate directly to donate your remaining credit following the festival.

Who do I speak to if I have any questions?

At the festival, please direct any enquiries to staff at the Top-Up Booths, or alternatively email cashless@womadelaide.com.au.

 

General Information

What does RFID mean and how does it work?

Your wristband has an RFID chip attached to it. Radio Frequency Identification (RFID) is a generic term that is used to describe a system that transmits the identity (in the form of a unique serial number) of an object wirelessly, using radio waves. RFID is similar in purpose to a barcode.

Your RFID Wristband gains you entry to the festival and can also be used to make purchases at WOMADelaide Cashless Bars. You can choose to treat your RFID Wristband as a “digital wallet” throughout the four days of WOMADelaide 2018. All other stalls and outlets will accept cash, credit or debit card as normal and will not accept RFID payment.

Why RFID Cashless payment?

  • A quicker, more streamlined way to purchase beverages
  • Shorter lines at both ATMs and Bars
  • Avoid carrying large amounts of cash and avoid ATM fees
  • Enhanced security for bar staff not having to handle cash